Frequently Asked Questions

Q. How can I place an order?
A. Our clients have the following choices: Order online, by fax, or by mail.

Q. How long does it take to process an order?
A. Most searches are done within a few hours. In some cases it could take longer. We will advise you ahead of time. We usually process all order at 11:30 am and 3:30 pm. Orders received after 3:30 pm will be processed on the next business day. Rush services are available under certain conditions. Business registration services require 3-5 business days.

Q. How would you deliver information to us?
A. You can choose from the following methods of delivery: Fax, Mail, E-mail, Courier.

Q. What method of payment do you accept?
A. We accept: Visa, Master Card, Amex, Deposit account or direct deposit to our account at any branch of Bank of Montreal. Also, if you have telephone banking or internet banking, you can make a payment, just like a regular bill payment at your bank. All you need is a reference number that can be provided by our Customer Care Team. Bill payment option is currently available at Bank of Montreal, CIBC, Scotia Bank and Royal Bank.

Q. If I decide to have regular service, do I need to sign a contract?
A. No contract is required unless you will be requesting confidential information. It would be the best to speak to one of our representatives regarding your requirements.

Q. If this is my first order, do I need to complete any special forms?
A. If this is a one time order, then no forms required. If you are looking to establish an account, please contact us. We will send you a short application form to establish a new account. Once you complete it, just fax it back to us.